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Once you have called and booked an appointment with one of our Psychologists in Townsville, you will attend the practice at the time arranged. On arrival, you will have some initial appointment paperwork to complete. This will take a few minutes to fill out before you begin your appointment.

Appointments typically last for 50 to 60 minutes. This allows you and your therapist to develop a clear understanding of your needs and expectations. When you attend your first appointment, we will discuss your goals of therapy and develop a flexible plan to support you in reaching your goals.

Appointment Fees
The out of pocket expense following Medicare rebate is approximately $65 per consultation. Appointments are available weekdays, Saturdays and evenings. You are able to make an appointment without a GP referral.

Medicare and Private Health Funds:
Medicare rebates are available to clients who have obtained a Mental Health Care Plan referral from their GP, Psychiatrist or Pediatrician. Psychologists at the practice are recognised Medicare Providers and are approved providers for Private Healthcare Organisations, such as Medibank Private, NRMA, BUPA etc). If you are not eligible for Medicare rebates, you may be eligible under your Private Health Fund. You may need to talk to your Private Health Fund about your type of extras cover.

Clinical Supervision:
This service is provided to provisionally-registered Psychologists who require supervision to obtain full registration. We currently have two psychologists who are registered to provide Clinical Supervision.

Employee Assistance Programs
If you are an employee, you may be eligible for free psychological consultations under your Employer’s Employee Assistance Program (EAP). Please speak to your employer or Human Resources Department to determine your eligibility. You may find also information on your EAP eligibility on your company’s intranet or in their Policy and Procedure Manual.

If you are an employer who would like to provide employees with counselling services, please contact us to discuss contractual options and fee schedules.

Other Services:
We provide services to clients through Medicare, VVCS, MCRS, DVA, WorkCover, ComCare and most Insurance Companies.
We have arrangements with most of these third party organisations to bill them directly, so that no out of pocket expenses are charged to the client. To do this, approval from the referring organisation is required. Please discuss this with us before scheduling your first appointment.

Cancellation Policy
Cancellation of an appointment within 24 hours will attract a cancellation fee of $60. This applies to all appointments. Medicare rebate is not available for a late cancellation fee. Those clients referred through a third party organisation may have a reduction in the number of consultations they are eligible for following a late cancellation.

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